What is CPS (Cost Per Share) or Pay Per Content Share?

Socxo counts & charges you only when a content or blurb is shared by a user from the Socxo web platform or mobile app on to their personal social network or communication apps.

Socxo does not count further shares or re-shares that happens on a user’s social network or communication app.

Which means that you can bring all your users (unlimited) onto the Socxo platform, and pay only for the activity of sharing content, which is your key objective.

For instance, if a user shares a content from Socxo on to his / her Facebook account, it is counted as one share of content. If the user shares the same content again on his/ her Twitter account, it is counted as another content share.

Does CPS (Cost Per Share) reduce if I buy higher content share packages?

Yes, CPS (Cost Per Share) decreases as you buy higher content shares plan or upgrade your subscription to a larger package of annual plans.

We reduce cost per share while your activity and usage on the platform actually increases. Payless for more use is our motto.

Do you offer a trial or demo of the product before purchase?

We have a 21-day free access plan to use our platform.

Yes, we are glad to walk you through a demo of the platform to enable your purchase decision.

Please reach out to us at advocacy@socxo.com to schedule a demo.

How do I calculate or decide how much content shares I should buy?

We provide you a calculator to help you decide on the content shares package based on the number of advocates (users) on the platform, expected content shares per day etc.

What is the validity of the content share package subscriptions?

For Free Trial Bundle :

21 days from setting up the application instance for you.

For Socxo Monthly Share Package:

30 days or if shares are consumed earlier for every Monthly 500 shares package
If you consume the Monthly 500 shares package before 30 days or if the Monthly Package Subscription ends on 30 days, whichever is earlier, You must buy another Monthly 500 Shares Package or Upgrade to an Annual Package to keep your platform subscription active.
Carry forward NOT allowed for Unused shares in the Monthly Package.

For Socxo Annual Share Packages:

All annual share plans are valid until the content shares are used/consumed or within a period of 12 months, whichever is earlier.

Can we cancel, upgrade or downgrade the subscription?

Subscription plans once purchased will be valid for use until the end of the validity of the plan. However, you can cancel recurring subscriptions or renewals which will come into effect at the end of the current subscription plan.

Subscription can be upgraded to a higher plan or downgraded to a lower plan at any time during the current subscription.

The modified subscription plan will come into effect at the end of the current subscription and unused shares can be carried forward subject to terms and conditions.

What program & services support does Socxo offer beyond just the platform?

While the Socxo Platform access & a Content Share Subscription Plan is a basic need to use the product, we are glad to help you structure and guide you on the Advocacy Program for your Brand.

Every Brand has its own objective defined in an Advocacy Program:

Brand Communication & Marketing
Brand Visibility & Awareness
Social Selling & Social Hiring
Employer Branding & Personal Branding
Amplifying Content & Campaigns
Traffic & Lead Generation
Many more such objectives

Why do we pay for content shares and not for users? Can we have unlimited users on Socxo?

We believe that your intent of using Socxo is to drive your employees / associates to amplify and share your Brand Content into their personal social networks.

Hence, you are paying only for an activity (content sharing) by your User, which gives you better content marketing performance & ROI metrics.

We want Socxo to be a highly engaging platform & a vibrant employee ecosystem for your enterprise.

Why we don’t charge a user based fee?

If we charge you per user, you may end up paying for users who are just registered on the platform, or maybe just reading/ consuming content, but not sharing it (which is the real intent).

You shouldn't have to pay us just to have your users on our platform!

We want you to bring all your users (unlimited) onto our platform free of cost, and instead pay basis the key functions of brand engagement and amplification.

What is MONTHLY Content Share Pack?

This is the starter pack to use our platform. This is a monthly pay as you use a pack charged every month.

What is BASIC Content Share Pack?

If you wish to start small with a focused internal employee group on a specific advocacy program objective, we advise you to subscribe to one of the Basic Content Share Plans.

Instead of the Pay As You Use pack, you can upgrade to a Basic Share Pack to get benefit on price and get a longer validity of the Annual Plans.

What is STANDARD Content Share Pack?

If you plan to boost your Advocacy Program and bring on board more Employees / Partners on the platform to drive your content reach and value, please choose any one of the Standard Annual Share Packs.

What is ENTERPRISE Content Share Pack?

If you plan to scale your Advocacy Program across multiple Lines of Business and drive value across the organization, please reach out to your Account Manager or email us on advocacy@socxo.com to discuss on a Volume Share Pack.

While we have envisaged and given a Performance Based Pricing based on Share of Content from our platform, we understand you may have queries on different pricing models.

Please reach out to us to discuss and understand your need for a custom pricing model tailored to your needs.

How do I purchase & pay for content shares package?

Please reach out to our Sales & Account Managers who will service you on invoices, payment process, recurring billings, subscription renewals etc.
Also, once you Login to your Admin Portal, you can choose a Subscription Package of your choice, we will send you an Invoice with Payment instructions.
Currently, we accept Online Bank Transfers, Credit Card, Debit Card, & in some cases Cheques (if the value is higher)
Invoices are subject to local and international tax laws
All plans are activated following an upfront payment at the start of the respective plan subscription.

Do you allow carry forward of un-used shares to the next package?

For Socxo Monthly Share Package

Carry Forward is NOT allowed. Allocated Monthly 500 shares should be consumed within 30 days or earlier. (For carry forward options across months, please subscribe to an annual package)

For Socxo Annual Packages

Any unused shares, up to a maximum of 20% of total shares of your current active annual package (Standard or Enterprise packages only), can be carried forward, on renewal of the subscription to the same package or to higher packages, if the renewal is done before expiry of your current annual package.
The validity of the carried forward shares will coincide with that of the new paid package and the carried over shares are not eligible for further carry forward again in the future even if unused. Additional terms and conditions apply.

When does my plan subscription billing cycle start?

Your Plan Subscription billing cycle starts on the agreed date of start of the subscription or on the date of the Invoice whichever is earlier.

Can I carry forward or get refund on unused content shares?

We have planned and priced our platform very effectively, so currently, we don't offer refunds. Carry forwards of unused shares are subject to terms and conditions.

We are confident that you'll consume all your shares, provided you create or discover cool content that can drive your advocates (users) to share it across their personal networks. We can help you achieve that objective.

Do you accept credit / debit cards for one-time or recurring online payments?

Invoices for payment up to U$2000 dollars can be paid Online by Credit or Debit Card
Invoices above U$2000, we accept wire transfer to our bank account

UpContent

Our partner, UpContent, eliminates the headache of discovering content relevant to your brand and its stakeholders – just set up your keywords using UpContent as a content source within the Socxo app, and we'll automatically fetch the most relevant and recent content for you to approve and publish.

Use UpContent to discover your brand content, analyze your competitors' content, or just listen to what's spoken or written about your brand across the web.

We'll announce new features as we make them available on the platform.

Vestorly

Our partner, Vestorly delivers reliable and continuous streams of intelligently curated content via a direct pipeline of rss feeds from Vestorly’s content engine into Socxo’s platform.

Content is update multiple times throughout the day in order to maintain content freshness and relevancy. Socxo users are able to choose and access content from a list of 72 curated content categories.

Updates on new features will be announced as and when we make them available on our platform.

Branded Mobile App

Existing Socxo generic/common Mobile apps for iOS & Android are FREE.

However, branded mobile applications drive better internal app engagement and brand value with your own app icon, splash screens and themes.

Branded Mobile Apps are offered at an additional cost, and subject to approvals by the relevant iOS / Android app store.

Android and iOS apps will have to be hosted on your respective company Android &iOS store, and will also have to be accessible by our engineers so that they may manage and update the app periodically. The setup and associated costs of the app store are to be directly borne by you.

For reasons beyond our control, if the branded apps are not approved by the app store, you may continue to use our free Socxo generic mobile apps.

Frequently Asked Questions

Socxo

Socxly

Socxo

Socxly