Customer success and Account Managers

Who you are?

• 5-8 years of Customer Success and Account management experience in IT Software products/SaaS solutions  

• You understand Marketing buyers and needs on adopting Martech solution through a Program approach 

• Can drive set metrics/goals for platform usage and customer satisfaction  

• Self-starter, mindset to go after goals in a structured approach

• Presentation skills to communicate across decision-makers in Enterprise organizations

• Can orient across multiple Customer engagements while maintaining attention to detail

• MBA in marketing and/or relevant experience  

What will you do?

• Develop a strong understanding on Solution and its adoption 

• Develop account plans and become a trusted advisor in your customer base through:

  • Driving key metrics and do a regular Quarterly Business Reviews with Sponsor and key Managers

  • Analyse data on usage and develop plans to meet the Program objectives 

  • Ensure SLA on Product support, product usage & new features, customer asks – channel it to Product management 

  • Manage pipeline and forecast accurately for renewal, upsells and alert on any churn and do corrective course 

• Partner with cross functional teams across Support, Product Management, Engineering as the voice of the customer 

Location: Bangalore 

Apply: https://www.socxo.com/careers/account-managers/ or email: csmcareer@socxo.com

What this role will offer:

• Opportunity to engage with Global brands in various Industry verticals 

• Opportunity to experience growth in a fast-paced environment and build your dream role 

• Opportunity to collaborate with customers and deliver to Customer delight